Introduction

The general terms and conditions (T&Cs) are governing the purchasing relations between the user of this site, hereinafter named You, and COMPUTERIZER LTD., hereinafter named as We, store or COMPUTERIZER LTD “ the company is situated at OFFICE 22, SOFIA TSIROU 9, 3021 LIMASSOL, CYPRUS, registration number HE 311826, VAT number CY10311826B.

These T&Cs aim into protecting your rights as valued customer as well as the rights of COMPUTERIZER LTD. By submitting your order, you come to binding contractual obligations with the e-Shop and accept the terms and conditions stipulated below.

 

Ordering

On-line order processing consists of 4 easy steps. Once you have added the goods to shopping cart, please click Checkout button and then:

  • Login or register if new to the e-Shop
  • Verify the billing information of your account
  • Select or add new delivery address
  • Verify and confirm the order
  • Select payment method and complete the payment authorization

As a result, the purchasing part of the order is completed.

After receiving your order we will process it and send you a written confirmation of the acceptance of the order to the e-mail address you provided in your order form. The confirmation will include the following information:

  • date of the order
  • Registration and contact details of COMPUTERIZER LTD.
  • details of the purchaser
  • details of the ordered goods
  • price of the ordered goods
  • delivery charges
  • total value of the order

Once the order confirmation is sent to you, the contract of delivery of the goods is considered concluded. At that time total amount of the ordered goods will be charged to your account.

 

Goods availability

The availability of the goods is visible real time on www.computerizer.eu in item cards and tables with products.

It might not be possible for us to deliver products to some locations and the selection of products available for sale may differ from country to country. Please select correct country of Delivery or login at the beginning of each shopping session in order to avoid any confusion. The final verification of the goods availability and delivery options to a certain country is done in step Order Confirmation during the order checkout process.

We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 5 days of your order.

For your rights to cancel the order please refer below to the section Returns. Cancelation right of these Terms and Conditions.

 

Product information

COMPUTERIZER LTD takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products. However, COMPUTERIZER LTD does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

 

Sales prices

The prices indicated on www.computerizer.eu are in Euros and include CYPRUS VAT with current rate of 19% and all other taxes, but do not include delivery charge. The actual delivery costs will be shown in an order during checkout and invoiced in addition to the price of the products. Orders delivered outside of the European Union or the European Economic Area may be additionally subject to customs duties and charges in the country of import. These duties and charges are the customer''s responsibility.

No VAT will be charged to Customers from outside of the European Union or the European Economic Area ordering the delivery of the products outside of the European Union or the European Economic Area. The European customers registered for VAT purposes and whose purchases qualify as intra-Community acquisition may be entitled for zero VAT rate. This kind of transaction is available only for registered customers and subject to verification by our customer service. COMPUTERIZER LTD reserves the right to modify the prices at our discretion for any products before you place and complete your order.

Special price and various discounts (like Super Price, Combo Discounts, SALE) may be applicable from time to time for deliveries to some or all countries. The information about such programs is available on www.computerizer.eu instantly.

All prices on this web site and any discounts are applicable only to online purchases made through this website.

 

Pricing policy

The prices on the website are adapted for International market. The products in that case would be shipped from our warehouse located abroad. The delivery charge is not included in the product price and is set by courier services we use depending on the size, volume and destination of the package.

 

Payment methods

COMPUTERIZER LTD offers the following methods of payment:

  • Payment authorization of credit cards through MoneyBookers secure gateway. All major credit cards are accepted. For more info please visit www.MoneyBookers.com
  • Payment with Paypal; for more details on availability of the service in your country please refer to www.paypal.com
  • Bank Transfer: Take advantage of the Web Banking that many banks offer today and deposit to our account the amount of your order. Please note that if you choose this payment method your order should be processed after the transfer is cleared. Here are also the bank details:

Delivery

Currently the e-Shop organizes the deliveries to 47 countries of Europe, Middle East and Africa (EMEA). Delivery charges will be indicated separately in your order and vary by country of destination, value of the order and weight of the shipment.

All delivery times are estimations only and indicated in days. Once your order has been shipped it takes usually approx. 2-3 days to arrive at the destination address.

The goods will be delivered to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 10 days of your order.

Please note that orders delivered outside of the European Union or the European Economic Area may be subject to customs duties and charges in the country of import. These duties and charges are your responsibility.

 

Tracking your order

COMPUTERIZER LTD offers a complete track and trace service for all your orders.

Once your order has been shipped, you will receive an email notification with your order number. Your order will be shipped with one of the four couriers we currently use depending on delivery destination and stock location.

 

 

Warranty and After-Sales Service Procedures

Manufacturer™s warranty

The majority of the products have a warranty offered directly by the respective manufacturers. Please consult appropriate leaflet or warranty card enclosed with the product to find about the terms and conditions of the manufacturer™s warranty and nearest service center. In addition, our authorized service centers in the countries where we deliver to are there to help.

Legal guarantees

Independently of the manufacturer™s warranty provided with products, all products offered to you come with a legal guarantee concerning product conformity and latent defects, as outlined in the consumer protection legislation applicable in the country of delivery of your product.

Returns Policy

 

The following applies to all returns:

 

  • The warranty period, procedures, rules and regulations of any product are all subject to the manufacturer™s/supplier™s conditions. COMPUTERIZER LTD cannot be held responsible for the time, delays or for the kind of reimbursement (credit note, repair or new item).In cases of credit notes, usually the manufacturer/supplier issues them with the item™s current value.
  • In case of a faulty/non-working item, COMPUTERIZER LTD is obligated to test the item and must be able to confirm the fault. This usually takes a maximum time of 2 to 3 working days, after the product arrives at COMPUTERIZER LTD workshop. This amount of time is subject to change, according to the nature of the fault (some problems appear only from time to time, or after a specific use). If the fault is confirmed, COMPUTERIZER LTD will send the item to the manufacturer/supplier according to his returns policy. When the kind of reimbursement is decided from the manufacturer/supplier, COMPUTERIZER LTD will either notify the customer or send the replacement/repair immediately to the end-user. In case of a credit note, the customer has the right to choose any kind of product he wishes or he can order again the same product. Again, the time to complete the RMA case is entirely up to the manufacturer/supplier, from the point the product leaves COMPUTERIZER LTD workshop.
  • The return shipping cost to COMPUTERIZER LTD must be paid by the customer. The customer can choose the carrier of his choice. Should the product be found faulty/non-working, the shipping costs to the manufacturer/supplier and the return of the replacement/repair item will be paid by COMPUTERIZER LTD. Should the item not be found faulty/non-working, then the return of the product must be paid again by the customer. The product returned to COMPUTERIZER LTD must be in the best possible packaging and will be not accepted if there is any visible damage on the packaging by the carrier the customer chooses. If because of mishandling or wrong setup/settings a repair fee is about to be charged, the customer will be notified about the final price and other details from the technician currently working on his case.
  • DOA (Dead On Arrival) is not officially recognized from all manufacturers/suppliers. DOA means that the product purchased is not working or damaged out of the box at the very first day and for a time period up to 7 days total, without a visible user™s fault. If the faulty product is not applicable of DOA procedures, then again, it must be tested by COMPUTERIZER LTD and send to the manufacturer/supplier. In other words, a regular RMA case will be issued. Please see the product categories and their DOA regulations:

 

 

CATEGORY

DOA

HARD DRIVES

Yes

GRAPHIC CARDS

No (Except MSI Products)

MOTHERBOARDS

No (Except MSI Products)

PROCESSORS

No

MEMORY RAM

Yes

MONITORS

No

APPLE MAC

No

CABLES

Yes

CD/DVD BURNERS

No

COMPUTER CASES

No

CONSOLES

No

CONSUMABLES

Yes

CONTROLLER CARDS

Yes (Except RAID-Controllers and SCSI Cards)

COOLING PRODUCTS

Yes

DESKTOP COMPUTERS

No

DIGITAL CAMERAS

No

E-BOOK READER

No

FLASH MEMORY-READERS

Yes

GPS NAVIGATION

No

GRAPHIC TABLETS

No

KEYBOARDS-MICE

Yes

LAPTOPS

No

MULTIMEDIA

Yes

NETWORKING

Yes

POS PRODUCTS

No

POWER SUPPLIES PC

Yes

PRINTERS SCANNERS

No

PROJECTORS LCD OR DLP

No

SOFTWARE

No

TELEPHONES

No

POWER PROTECTION

No

DEFAULT CATEGORY

(Please contact COMPUTERIZER LTD)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

If the faulty product can be returned as DOA, then COMPUTERIZER LTD will order a replacement (either the same or a different item of the same value as the faulty product) after of course the fault has been confirmed by COMPUTERIZER LTD. After the DOA period expires, all products will be handled as regular RMA cases.

 

Please see below the RMA timetable, which covers all possible RMA cases:

 

 

 

UNWANTED GOODS: NEW-UNOPENED-WRONG PRODUCT DELIVERED

The item is in brand new condition, in its original packaging, unused

 

UNWANTED GOODS: USED-OPENED-WRONG PRODUCT DELIVERED

The item is working but either is opened, used, marked or something is missing

 

FAULTY GOODS

The item is found by COMPUTERIZER LTD faulty/defective/non-working condition, without visible responsibility of the user, or proof of it

 

14 Days or Less

The item being returned is within 14 days of the invoice''s date

A full product refund OR an exchange product of equal value is guaranteed

We are unable to offer any reimbursement

Not all manufacturers and/or suppliers do recognize DOA (Dead On Arrival) cases. Your case will be handled accordingly to the instruction of the manufacturer/supplier of the item

Up to 30 Days

The item being returned is within 30 days of the invoice''s date

At the manufacturer''s or the supplier''s discretion we MAY be able to offer EITHER a partial* product refund OR a credit towards a new order

We are unable to offer any reimbursement

You are entitled to a repair or replacement of similar age and condition of the faulty item, according to the manufacturer''s regulations and procedures

31 Days up to the Warranty Period specified by COMPUTERIZER LTD

The item being returned is within the warranty period specified by COMPUTERIZER LTD

We are unable to offer any reimbursement

We are unable to offer any reimbursement

You are entitled to a repair or replacement of similar age and condition of the faulty item, according to the manufacturer''s regulations and procedures

After COMPUTERIZER LTD 's Warranty Expiration and Up to the Manufacturer''s Official Warranty

The item being returned is past the warranty stated by COMPUTERIZER LTDand is within the Manufacturer''s warranty period

We are unable to offer any reimbursement

(Please contact the manufacturer directly)

We are unable to offer any reimbursement

(Please contact the manufacturer directly)

We are unable to offer any reimbursement

(Please contact the manufacturer directly)

 

 

Events beyond our control

COMPUTERIZER LTD shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

 

Accounts, Passwords and Security

Certain features or services offered on or through the store may require you to open an account (including setting up an ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of you™re failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of or visitor to the site due to someone else using your ID, password or account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else™s ID, password or account at any time without the express permission and consent of the holder of that ID, password or account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

 

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy. Additionally, by using this site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to COMPUTERIZER LTD may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

 

Governing law

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by Cyprus law and are subject to the non-exclusive jurisdiction of the Cyprus courts.

 

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

These terms and conditions only cover this website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.